Error code Type of error Description Repair process
580 Software version System software not up to date Update the system firmware to latest version
591 Transmission authentication error Transmission could not be identified correctly. Motor support off or delayed in the starting phase. Walk-assist or drive mode not available, no gear shift Only use original components. Switch off the eBike, remove the battery, replace the battery and restart the eBike
592 Nyon error Nyon software does not support eShift function Perform a Nyon firmware update
593 Configuration error eBike is not intended for eShift. Incorrect hardware container. No motor support and no gear shift possible Turn the system off and then on again. If the problem persists contact the eBike OEM
595 CAN communication error No gearbox communication, no eShift indicator. Turn the system off and then on again. Check cables and connectors. Use the manufacturer's diagnostic tool to perform a gearbox diagnostics. Replace the transmission system electronics
596 Lost CAN communication No gearbox communication, no eShift indicator.

*Please note that the error message 596 is expected during the firmware update of the new AUTOMATiQ hub interface, since it restarts during the process and because of it connection momentarily gets disconnected.

If this is not when it occurs, turn the system off and then on again. Check cables and connectors. Use the manufacturer's diagnostic tool to perform a gearbox diagnostics. Replace the transmission system electronics

750 Internal error Cadence control and shifting are not possible Contact the enviolo service center for further diagnostics
751 Configuration error Limited functionality of the cadence control. Manual shifting is possible Adjust/correct the configuration via the enviolo desktop software
760 Calibration timeout Automatic interface attempted to calibrate, but it was not pedalled Use enviolo desktop software for diagnostics if required to remove any unsupported components
761 Calibration range Calibration completed and identified that the whole ratio range isn´t available Rerun calibration and if necessary use working interface as double check
770 Input speed sensor failure Limited functionality of the cadence control. Manual shifting possible Turn the system off and then on again. Check proper fit of input speed ring and ensure 12 magnets are available. If problem persists please contact enviolo service center
771 Output speed sensor failure Limited functionality of the cadence control Turn the system off and then on again. Check proper fit of output speed ring and ensure 6 magnets are available. If problem persists please contact enviolo service center
780 Motor failure Cadence control and manual shifting are not possible. The gear system is locked in undefined gear Turn the system off and then on again. If the problem persists please contact the enviolo service center for further diagnostics
781 Continuous CVP encoder Cadence control and manual shifting are not possible. The gear system is locked in undefined gear Turn the system off and then on again. If problem persists please contact enviolo service center for further diagnostics
799   Cadence control and shifting are not possible Update the interface using the enviolo desktop software
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