Symptom |
Perception |
Repair process |
Note |
Display is blinking |
2 bars are running up and down the display |
Please start the calibration. If you are unsure how the calibration works, please see below |
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Calibration does not start |
When the calibration is started nothing happens |
Make sure you follow the correct procedure |
Please follow these links: 3 button, Grip shifter, Integrated for video instruction. |
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The controller button seems to not work |
Contact the enviolo service center for further diagnostics |
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The calibration starts, but the Internal Gear Hub does not shift |
Please make sure the interface is properly placed on the axle and the hub encoder mounted properly on the hub flange. |
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The Internal Gear Hub seems to be stuck |
See Internal Gear Hub errors |
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The system does not shift between modes |
The controller button might be defect, please contact the enviolo service center for further diagnostics |
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Water in display |
There is some condensed water in the display |
Moisture is possible in extreme weather conditions and big temperature changes during wintertime. Please however also ensure there are no cracks in the display. If the damp persists after a warmer period please contact the enviolo service center |
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Display is not fully lit |
Display is black or only partially lit |
Test with known working interface. If this solves the problem please replace the interface otherwise please replace the controller |
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Failure during firmware update |
Message: “Unable to find device” on latest generation interface |
Update to latest FW 4.0.5 with eBike system connected and turned on |
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Message: “Unable to find device” or “Firmware failed to load” |
Check all hardware components incl. cable and reinstall the desktop software. Remove old desktop version before installation |
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Bad USB connection |
Connect the USB directly to a computer without using an USB multi plug or extension |
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Shift delay |
Under high loads/torques the IGH cannot shift |
The shift motor power is limited and won’t shift under very high torques/loads |
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Undesired cadence changes while riding |
Without any input the cadence control seems to change |
On 1.generation systems please ensure the sprocket and interface and encoder are clean to prevent interferences |
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On all systems ensure the firmware settings are correct. Use enviolo desktop software for set up |
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Systems frequently asks for calibration |
Contact the enviolo service center for further diagnostics |
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Undesired cadence changes while riding |
Without any input the cadence control seems to change |
Perform the sensor functionality check |
Please follow this link for video instruction |
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Are the input and output speed sensors correctly installed |
Please follow this link for instruction |
Interface rotates around the axle |
The interface seems to move |
Please check the spline nut and tighten it if necessary |
Please follow this link for instruction |
Rattling noises |
There is sound coming from the interface |
Contact the enviolo service center for further diagnostics |
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