1. Submit your warranty claim
Please have the following documents ready:
• Bicycle brand/Model
• Date of sale
• Frame number
• eBike-System (Brand, Motor, Belt/Chain)
• enviolo shift system and Firmware
• Serial number of defective parts
• Description of problem
For MY2018 products, it can be found here:
MY2019 products have the serial number as shown below:
For the fastest possible processing time use our online warranty claim form: Online warranty form
2. Send the defective item:
Mark the defective product with the ticket number given via the online warranty form. Please use the UPS label we provide, or ship to:
Address:
enviolo | Service & Support
Popovstraat 12
8013 RK Zwolle, NL
ticket#
3. Check your service request:
Your service request will be verified by enviolo and the defective product will be tested.
4. Confirmation of service request:
We will send your replacement parts, free of charge, once your request has been confirmed.