Starting on August 10, 2020, we have established a specific solution for our US-based customers to ensure the best possible service performance for the North American market.
QBP will take over our warranty processing in the US. To keep things simple QBP & enviolo have focused on keeping the processes as similar as possible.
Find the full downloadable process description here, otherwise follow the steps below:
1 - Gather all necessary product information
Please have the following documents ready:
- Bicycle brand/model
- Date of sale
- Frame number
- eBike-System (Brand, Motor, Belt/Chain)
- enviolo shift system and Firmware
- Description of the problem
- Serial number of defective parts (see below for serial location)
Serial number on MY2018 products
Serial number on MY2019 products
2 - Submit your warranty claim
Use the QBP warranty form to submit a claim in USA and Canada. This will give the fastest possible processing time.
Europe and worldwide
For other global locations, see the guide - Warranty Process - Europe and Worldwide.
3 - Send the defective item
Mark the defective product with the ticket number given via the online warranty form.
Please use the UPS label QBP provides, or ship to this address:
- QBP | enviolo Support
6400 W105th ST
Bloomington, MN 55438
4 - Check your service request
Your service request will be verified by QBP and the defective product will be tested.
5 - Confirmation of service request
QBP will send your replacement parts, free of charge, once your request has been confirmed.