Contact support

Send us a message, or contact an agent from our help desk for technical help.

Are you a consumer?

For issues with your personal enviolo-equipped bike, please contact your bike brand or retail shop directly.

Find the right support here

Describe your issue

Fill in this form and we will get back to you as soon as possible.
To submit a warranty claim in the USA or Canada, see this guide: Warranty Process - North America (QBP)

Please enter the bike brand and the model of the bike.

You can find the type of interface on the bottom of the AUTOMATiQ interface.

CAN protocol is only used for bikes that have no separate controller on the bike. The adjustment of the cadence goes via the display of the eBike system. When this is the case you require CAN protocol settings. If you are unsure leave this in the comments.

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    Our goals

    3 LANGUAGES
    German, Dutch and English

    LESS THAN 2 MINUTES
    Customer waiting time

    LESS THAN 8 HOURS
    Email response time for all retailers

    48H
    In-house turn around time for warranty parts

    1 WEEK
    Turn around time for wheels