E-bikes bought via retail
Are you looking for assistance for your enviolo transmission?
Contact the bike brand, dealer, or retail shop where you originally bought your bike. If the original shop can’t help you, check the bike brand's website for an alternative retailer or dealer.
If you encounter a problem with your enviolo hub, go directly to the shop/retailer where you bought it. They know your bike best and can provide the right assistance.
Alternatively, if you need help finding where to go or your original retailer can’t help you, check your bike brand's support website. Some brands also list their recommended nearby dealers.
Keep in mind that we, enviolo, are a parts supplier and provide assistance to businesses such as bike brands and retailers. Therefore we we recommend contacting your bike brand, dealer, or local retailer first - they will, in turn, contact us when necessary.
E-bikes bought directly (online) via a D2C brand
A few bike brands sell directly-to-consumer (D2C) via their eCommerce sites instead of physical stores. These brands have dedicated online support, and we recommend you visit their site: