Contact support

Send us a message, or contact an agent from our help desk for technical help.

Are you a consumer?

For issues with your personal enviolo-equipped bike, please contact your bike brand or retail shop directly.

Describe your issue

Fill in this form and we will get back to you as soon as possible.
To submit a warranty claim in the USA or Canada, see this guide: Warranty Process - North America (QBP)

Use the above field only in case of a broken hub. Not for other broken parts. Countries outside the EU are excluded for pick up.

Add file or drop files here

    Our goals

    3 LANGUAGES
    German, Dutch and English

    LESS THAN 2 MINUTES
    Customer waiting time

    LESS THAN 8 HOURS
    Email response time for all retailers

    48H
    In-house turn around time for warranty parts

    1 WEEK
    Turn around time for wheels