Contact support

Send us a message, or contact an agent from our help desk for technical help.

Are you in North America?

If you are a retailer in North America, please reach out to Quality Bike Products (QBP) for warranty & support

Are you a consumer?

For issues with your bike, please contact your bike brand, dealer, or local retailer, which is your first line of support

More info

Describe your issue

Fill in this form and we will get back to you as soon as possible:

What is the main reason for contacting us?

Your email address

Subject (optional)

Clear description of the complaint including pictures or video.** **

Customer Reference(optional)

OEM Bicycle Brand **

Frame Number Bike **

Bike Purchase Date **

Main product model **

Spoke holes - Brake type**

Freewheel type

CTRL-Click on the link for identifying your freewheel type: (https://support.enviolo.com/hc/en-us/articles/24706824116882-Identifying-enviolo-freewheel-types)

Axle type(optional)

Use the above field only in case of a broken hub. Not for other broken parts. Countries outside the EU are excluded for pick up.

IBAN Number(optional)

enviolo Serial Number **

How to find the serial number - https://support.enviolo.com/hc/en-us/articles/360011692699#-1---gather-all-product-information-&-serial-number

Failure Category **

Status of the enviolo part

Drive set up(optional)

Type of Interface mounted

Brand of the brake(optional)

Without the correct bike invoice, we cannot process your warranty claim. Did you add a copy of the invoice for the bike below?

Attachments(optional)

Add file or drop files here

More contact options

ENVIOLO SUPPORT

Worldwide	+31 85 049 8698
WhatsApp	wa.me/+31850498698
Email	support@enviolo.com

OPENING HOURS

From Monday to Friday
10h00 AM - 12h30, 1h00 PM - 4h30 PM (CET)

QBP - NORTH AMERICA

QUALITY BICYCLE PRODUCTS

Phone	+1 833 381 0214
Email	enviolosupport@qbp.com