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Send us a message, or contact an agent from our help desk for technical help.

Are you a consumer?

For issues with your personal enviolo-equipped bike, please contact your bike brand or retail shop directly.

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Describe your issue

Fill in this form and we will get back to you as soon as possible.
To submit a warranty claim in the USA or Canada, see this guide: Warranty Process - North America (QBP)

Use the above field only in case of a broken hub. Not for other broken parts. Countries outside the EU are excluded for pick up.

https://support.enviolo.com/hc/en-us/articles/360011692699-Warranty-process-description

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    Our goals

    3 LANGUAGES
    German, Dutch and English

    LESS THAN 2 MINUTES
    Customer waiting time

    LESS THAN 8 HOURS
    Email response time for all retailers

    48H
    In-house turn around time for warranty parts

    1 WEEK
    Turn around time for wheels