Contact support

If you are a retailer in North America, please reach out to Quality Bike Products (QBP) for warranty & support

For issues with your bike, please contact your bike brand, dealer, or local retailer, which is your first line of support

Describe your issue

Fill in this form and we will get back to you as soon as possible:

What is the main reason for contacting us?

Your email address

Subject (optional)

Clear description of the complaint including pictures or video.** **

Customer Reference(optional)

OEM Bicycle Brand **

Frame Number Bike **

Bike Purchase Date **

Main product model **

Spoke holes - Brake type**

Axle type(optional)

Use the above field only in case of a broken hub. Not for other broken parts. Countries outside the EU are excluded for pick up.

IBAN Number(optional)

enviolo Serial Number **

Failure Category **

Status of the enviolo part

Drive set up(optional)

Type of Interface mounted

Brand of the brake(optional)

Added a copy of the invoice of the bike below?

Attachments(optional)

Add file or drop files here

From Monday to Friday
10h00 AM - 12h30, 1h00 PM - 4h30 PM (CET)

Phone	+1 833 381 0214
Email	enviolosupport@qbp.com

From Monday to Friday
8h00 AM - 6h00 PM (CST)