Are you a consumer?
For issues with your personal enviolo-equipped bike, please contact your bike brand or retail shop directly.
Describe your issue
Fill in this form and we will get back to you as soon as possible.
To submit a warranty claim in the USA or Canada, see this guide: Warranty Process - North America (QBP)
Our goals
3 LANGUAGES
German, Dutch and English
LESS THAN 2 MINUTES
Customer waiting time
LESS THAN 8 HOURS
Email response time for all retailers
48H
In-house turn around time for warranty parts
1 WEEK
Turn around time for wheels