Contact support

Send us a message, or contact an agent from our help desk for technical help.

Are you in North America?

If you are a retailer in North America, please reach out to Quality Bike Products (QBP) for warranty & support

North America support & warranty

Are you a consumer?

For issues with your bike, please contact your bike brand, dealer, or local retailer, which is your first line of support

More info

Describe your issue

Fill in this form and we will get back to you as soon as possible:

Please enter the bike brand and the model of the bike.

CAN protocol is only used for bikes that have no separate controller on the bike. The adjustment of the cadence goes via the display of the eBike system. When this is the case you require CAN protocol settings. If you are unsure leave this in the comments.

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    Our goals

    4 LANGUAGES
    English, Dutch, German, and French

    LESS THAN 3 MINUTES
    Customer waiting time on phone

    3 BUSINESS DAYS
    Email response time for all retailers

    48H
    In-house turnaround time for warranty parts

    1 WEEK
    Turn around time for wheels