This article is written for bike owners. If you are a retailer, please go to this article.

Resolve error code 1B7610

Error code 1B7610 indicates that the connection between the enviolo AUTOMATIQ (eshift) and the Bosch system is lost. When this happens you will not be able to adjust the cadence setpoint via the Bosch remote. To resolve this all systems must be updated to the latest firmware. When this is done we see that almost all issues are resolved. As a bike owner, you cannot update your Bosch firmware but you will be able to update the enviolo firmware via the enviolo app.

1. Make sure that enviolo AUTOMATiQ firmware is updated to V13 and turn the bike off and on again.
2. If the error code persist, please re-connect the enviolo AUTOMATiQ interface to the Bosch Smart System. For this you need to use the Bosch Flow app. Go to eBike -> components -> remove the enviolo eshift and add a new device -> choose "other". To allow the connection you must press the white button on the enviolo AUTOMATiQ interface for 2-3 seconds until it starts blinking blue. Bosch Flow app will show you the status of connection.
3. After the connection is made turn the bike off and back on again and check if the connection works.
4. Additionally, check that the Bosch LED remote is charged. If the battery charge is too low, there is a chance that Bluetooth connection will fail. The battery is charged automatically when the bike is powered on within couple of minutes. Alternatively, Bosch LED remote can be charged with a USB-C compatible charger.

If the issues persist please go back to your retailer since they have additional configuration options for your eBike system and will be able to help you.