How to get support for a Canyon
Reach out directly via their support site
Visit https://www.canyon.com/en-us/customer-service/repair-spares-warranty/. Canyon is a direct-to-consumer (D2C) bike brand. We advise you to directly visit their support site for assistance.
In general, as a first line of assistance, we recommend that consumers contact the bike brand, dealer store, or retail shop where the bike was sold.
However, a few bike brands sell direct-to-consumer (D2C) via their eCommerce sites instead of physical dealer stores. These brands have dedicated online support and we recommend you visit their support sites directly.
In the case of Canyon, you can find their support site here. Other enviolo-equipped D2C bike brands include:
If your bicycle was sold via a dealer or retailer store, or its brand is not listed above, see this article instead.