In this article we will explain how you can ship parts back to enviolo with UPS. This will be necessary when shipping back warranty parts.
Step-by-step instructions
Do not remove the tire if sending a complete wheel
Make sure you send the tire with the wheel, this provides protection during transport. Do not return the brake disc, interface, or other parts, this increases the risk of damage. We are not liable for any damage caused if you leave these parts on.
- Ask for the unique UPS link from our support team
- Log in as Guest via the link you received from us.
- Enter the name and address where the hub can be picked up.
- Please check if you selected the right country.
- Enter the ticket number of the email correspondence (#), at the ticket number field.
- Enter the serial number of the hub to be returned at the serial number field.
- Choose Process Shipment.
- Choose Save, and print the UPS Label and stick it on the package.
Important final steps
- Choose Click here to schedule a pickup.
- Choose the time slot, fill in the additional info if necessary, and then Submit.
Done
If you followed all the steps, your package will be picked up by UPS.