This guide will help you with how to submit a warranty claim for an enviolo product.

Video instructions

Step-by-step instructions

Find the full downloadable process description here, otherwise follow the steps below:

1 - Gather all product information & serial number

Please have the following documents ready:

Bicycle brand/model
Date of sale
Frame number
eBike-System (Brand, Motor, Belt/Chain)
enviolo shift system and Firmware
Description of the problem
Serial number of defective parts (when applicable)

Serial number locations (last 2 years)

CVPs

All CVPs (hubs, gearboxes) have serial numbers. Depending on the model, they are printed either on the axle flats or the CVP shells.

Serial number locations - enviolo Hubs.png

AUTOMATiQ hub interface

The AUTOMATiQ hub interface has a serial number on a sticker underneath.

Serial number locations - enviolo AutomatiQ.png

2 - Submit your warranty claim

Europe and worldwide

Use the enviolo warranty form to submit a claim. This will give the fastest possible processing time.

North America

For USA and Canada markets, see the guide - Warranty Process - North America (QBP).

3 - Send the defective item

Mark the defective product with the ticket number given via the online warranty form.

Once the warranty is approved, we provide you with a UPS return label. Once you receive the UPS return label, you can follow the guide - How to return parts with UPS.

4 - Check your service request

Your service request will be verified by enviolo and the defective product will be tested.

5 - Confirmation of service request

We will send your replacement parts, free of charge, once your request has been confirmed.

Warranty process - Europe and Worldwide