This guide will help you with how to submit a warranty claim for an enviolo product.

Video instructions

Step-by-step instructions

Find the full downloadable process description here, otherwise follow the steps below:

1 - Gather all product information & serial number

Please have the following documents ready:

• Bicycle brand/model
• Date of sale
• Frame number
• eBike-System (Brand, Motor, Belt/Chain)
• enviolo shift system and Firmware
• Description of the problem
• Serial number of defective parts (when applicable)

Serial number locations (last 2 years)

CVPs

All CVPs (hubs, gearboxes) have serial numbers. Depending on the model, they are printed either on the axle flats or the CVP shell.

AUTOMATiQ hub interface

The AUTOMATiQ hub interface has the serial number on a sticker underneath.

2 - Submit your warranty claim

Europe and worldwide

Use the enviolo warranty form to submit a claim. This will give the fastest possible processing time.

North America

For USA and Canada markets, see the guide - Warranty Process - North America (QBP).

3 - Send the defective item

Mark the defective product with the ticket number given via the online warranty form.

Once the warranty is approved, we provide you with a UPS return label. Once you receive the UPS return label, you can follow the guide - How to return parts with UPS.

4 - Check your service request

Your service request will be verified by enviolo and the defective product will be tested.

5 - Confirmation of service request

We will send your replacement parts, free of charge, once your request has been confirmed.