This guide will help you to shift smoothly again when the cables get stuck or loose.

Problem diagnosis

The cables inside the controller are locked up or have loosened.

Solution

1. The cables might have been damaged through too much tension, leading them to not run smoothly.
2. Replace the shift cables.
   • See this guide for details: How to replace shifter cables.
3. Should this have happened in a regular ride occurrence, we recommend upgrading to a Twist Pro controller variant, which has higher over-torque protection.
   
   • Order a Twist Pro controller here: enviolo Orders - Twist controller.
   • See instructions here: How to assemble a manual controller

Done

If the problem persists, don't hesitate to reach out to our support team.