Garantievoorwaarden voor alle Enviolo-producten. Retailers kunnen een garantieaanvraag indienen via het Garantieaanvraagformulier.

Eindgebruikers dienen zich voor garantie tot een retailer te wenden.

Warranty Terms

1. Definitions

• “Enviolo” means enviolo B.V., and its affiliated entities.
• “Enviolo Product/s” means any continuously variable planetary (“CVP”) hub, Automatic hub interface, automatic controller mechanical hub interface, mechanical controller, electronic component, or related hardware manufactured by or for Enviolo.
• “Original Purchaser” means the first end-user who acquired the bicycle or standalone Enviolo Product from a retailer.
• “Authorized Retailer” means any retailer, distributor, or service partner formally appointed, certified, or contracted by and/or with Enviolo.
• “Warranty Return Authorization” means an authorization or confirmation by Enviolo or its representatives for returning Enviolo Products.   
• “Warranty Period” has the meaning set out in Clause 3.
• “Refurbished Product” means an Enviolo Product rebuilt, reconditioned, and tested to Enviolo’s functional specifications.

2. Scope and Interaction with Statutory Rights

• 2.1. This Warranty constitutes Enviolo’s voluntary warranty and applies exclusively to Enviolo Products used within Enviolo’s published specifications, including permitted torque values, system weight limits, ratio ranges, voltage parameters, mounting interfaces, and intended applications.
• 2.2. This Warranty operates in parallel with, and does not replace, any statutory rights relating to the conformity of goods which the Original Purchaser may have under applicable national or European Union law.
• 2.3. Where statutory conformity remedies apply against the seller of the bicycle, such rights remain solely enforceable against that seller. This Warranty provides additional rights directly against Enviolo.

3. Warranty Period

• 3.1. Subject to these Terms, Enviolo warrants that Enviolo Products are free from defects in materials and workmanship for a period of two (2) years from the date of original retail purchase.
• 3.2. Where Enviolo provides a replacement Enviolo Product under this Warranty, (1) the replacement inherits the unexpired portion of the original two-year Warranty Period; and (2) if the replacement is issued after month 18 of the original Warranty Period, the replacement is covered by a separate six (6) month warranty commencing on the date of delivery of the replacement.
• 3.3. Repairs performed under this Warranty do not extend, suspend, or renew the Warranty Period.
• 3.4. Refurbished Products provided as warranty replacements are subject to Clause 3.2.

4. Non-Transferability

This Warranty applies solely to the Original Purchaser and is not transferable to subsequent owners of the bicycle or Enviolo Product, unless statutory local law provides otherwise.

5. Enclosed System and Repair Restrictions

• 5.1. Enviolo CVP hubs and Automatic systems are sealed and enclosed. They are not designed for disassembly or repair by end-users. This excludes Manual controllers, electronic controllers and their battery compartments, and freewheel assemblies.
• 5.2. Opening, modifying, tampering with, reverse engineering, or otherwise interfering with an Enviolo Product, whether mechanical or electronic, automatically voids this Warranty.
• 5.3. Maintenance, diagnostics, and warranty evaluations may only be performed by Enviolo or an Authorized Retailer.
• 5.4. Nothing in this Clause affects statutory rights relating to conformity, where applicable.

6. Refurbished Products

• 6.1. Enviolo may use new or Refurbished Products to fulfill its obligations under this Warranty.
• 6.2. A Refurbished Product (a) is tested to Enviolo’s performance criteria; (b) may contain previously used components meeting Enviolo’s quality standards; (c) may be identified with a revised serial number; and (d) receives the applicable warranty coverage under Clause 3.

7. Exclusions

This Warranty does not apply to any Enviolo Product where the defect or damage results from any of the following, without limitation:

• 7.1. Unauthorized intervention
  • (a) opening, disassembling, modifying or repairing the Enviolo Product;
  • (b) damage or removal of serial numbers or production identifiers.
• 7.2. Improper installation or configuration
  • (a) installation or adjustment not in accordance with Enviolo documentation;
  • (b) use of incompatible chains, sprockets, cogs, frames, software, or accessories;
  • (c) installation deviating from Enviolo’s technical specifications.
• 7.3. Use outside technical limits
  • (a) electric motors exceeding Enviolo’s permitted torque, power, or voltage specifications;
  • (b) bottom bracket torque loads exceeding continuous torque limits;
  • (c) total system weight (rider + bicycle + cargo) above Enviolo’s published thresholds;
  • (d) operation outside approved primary or secondary ratio ranges.
• 7.4. Abuse, accidents, or abnormal use
  • crash or impact events;
  • extreme riding disciplines (including, without limitation, downhill, freeride, BMX, and similar high-load applications);
  • propulsion by internal combustion engines or non-approved drive systems;
  • shipping or transport damage occurring after retail delivery.
• 7.5. Any other use inconsistent with Enviolo’s published specifications.
• 7.6. Normal wear and tear to components subject to wear, such as, for example, rubber seals and rings, freewheel pawls, springs and bearings, twist grip rubber, and manual controller cables.
• 7.7. Additional Exclusions
  • (a) labour costs for diagnostics, removal or reinstallation;
  • (b) aesthetic or cosmetic deterioration;
  • (c) damage caused by environmental factors (corrosion due to neglect, contamination, etc);
  • (d) damage caused by use of non-Enviolo firmware, software manipulation, or unauthorized interface tools, including failure to install mandatory firmware as recommended or required by Enviolo.

8. Remedies and Limitation of Liability

• 8.1. Where Enviolo confirms a defect covered by this Warranty, Enviolo shall, at its sole discretion:
  • (a) repair the Enviolo Product; or
  • (b) replace it with a new or Refurbished Product of equal or superior specification; or
  • (c) provide an alternative remedy permitted under applicable law.
• 8.2. These remedies constitute the exclusive remedies available under this Warranty.
• 8.3. To the maximum extent permitted by law, Enviolo excludes all liability for:
  • (a) damages resulting from Clause 7;
  • (b) unlawful use of Enviolo Product(s);
  • (c) downtime costs and inconvenience.
• 8.4. Nothing in this Warranty limits liability for:
  • (a) death or personal injury caused by negligence;
  • (b) fraud or fraudulent misrepresentation;
  • (c) any other liability that cannot be excluded under mandatory law.
• 8.5. Enviolo shall not be liable or deemed in breach of this Warranty for any failure or delay in performance caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, strikes, labor disputes, governmental actions, pandemics, supply chain disruptions, or other events of similar nature. In such cases, Enviolo’s obligations shall be suspended for the duration of the event.

9. Warranty Claim Process

• 9.1. All Warranty claims must be submitted through the retailer or Authorized Retailer from whom the bicycle or Enviolo Product was purchased.
• 9.2. The Original Purchaser must provide:
  • (a) the Enviolo Product;
  • (b) original dated proof of purchase;
  • (c) a description of the defect;
  • (d) any supporting evidence reasonably requested (e.g., photographs, serial numbers, diagnostics).
• 9.3. Authorized Retailer must obtain a Warranty Return Authorization from Enviolo prior to returning any Enviolo Product.
• 9.4. Approved Warranty claims shall be processed by Enviolo and its Authorized Retailers without undue delay, taking into account the nature of the defect, parts availability, logistics, and applicable local circumstances.
• 9.5. Shipping costs for approved Warranty claims shall be borne by Enviolo, provided that such costs are reasonable, pre-approved where required, and incurred in accordance with Enviolo’s applicable warranty and logistics procedures.
• 9.6. Enviolo may return non-eligible products at the sender’s cost.

10. Governing Law and Jurisdiction

• 10.1. These Warranty Terms are governed by the laws of the Netherlands.
• 10.2. The courts of Amsterdam, the Netherlands, shall have exclusive jurisdiction over any dispute arising from or in connection with this Warranty.
• 10.3. This choice of law and forum does not affect the level of consumer protection granted under the laws of the country of purchase.

11. Amendments

Enviolo may modify or update this Warranty at any time. Any changes do not apply retroactively to previously purchased products unless required by applicable law.