This article will explain how to troubleshoot any enviolo hub of any axle size whose sprocket lost traction.
Backward compatibility
This guide is compatible with legacy 135mm solid axle hubs (Commercial/CO, Sportive/SP, Cargo/CA, N360, N380, N380SE), and 148mm modular axle hubs (Sportive/SP, and Cargo/CA).
Problem
Upon inspection, you detect that the sprocket has lost traction. That is a sign that the freewheel may be broken.
Solution
To fix the issue, you need to replace the freewheel. Follow this guide for repair instructions:
Done
If you follow the recommendation above, your sprocket should now be firmly in place.
If the problem persists, contact support.